Welcome to our blog

Columbus Direct is a leading travel insurance specialist which was established in 1988. Customer satisfaction and value for money are the driving forces behind Columbus Direct and we pride ourselves on providing a quick, efficient and hassle-free service.

Immigration staff announces strike

In a row over pensions, Immigration Services Union has announced a one-day strike on May 10. Hundreds of thousands of passengers face fresh disruption at airports and ports as up to 4,600 immigration officials are expected to walk out on Thursday.

All this comes at a time when the Government is already dealing with complaints about long queues at Heathrow and latest figures show that passengers wait up to three hours to clear immigration. (City Am).

Immigration minister, Damian Green and home secretary, Theresa May met with airlines yesterday to thrash out contingency plans. The Home Office assures passengers that the disruption will be “minimal” as immigration desks will be manned by military police officers and civil servants (The Telegraph).

Policyholders whose policy was purchased after the 2nd May 2012 10.00pm (BST) will not be covered under the policy for the planned strike date above. Please refer to the respective sections of the policy wording.

Insure your pet can come on holiday

London 30 April 2012Almost half of UK households own a pet and, with the summer holiday season approaching, many will be considering taking their dog or cat away with them and pet passport.

According to recent research by a pet retailer*, one quarter of UK adult pet owners are prepared to pay the same amount as an extra adult on holiday, just to take their pet with them. Proving the family bond, 25% of all children surveyed said they would give up their pocket money or toys if it meant their pet could travel.

Greg Lawson, Head of Retail at Columbus Direct, said: “Many airlines and holiday resorts are coming up with pet-friendly solutions so it’s no wonder many people are choosing to treat their pets. There is, however, some extra planning to consider for a pet holiday.

Most airlines require the use of a pet travel agent which will make the booking, drop your pet off at the cargo centre and take care of all relevant documentation and vaccinations, although you will need to arrange a pet passport in most cases.”

An estimated 100,000 owners a year use the pet passport scheme to take their animals on holiday. The scheme requires pets to have a microchip number and up-to-date rabies vaccinations. However, since January this year, the requirement for blood testing and a six-month wait before travelling has recently been removed. This has been replaced by a requirement for pets to wait 21 days after vaccination before travelling.

Lawson continued: “Apart from pet passports, we would ask people to check they have travel insurance for their pets. Whilst travel can often be added to domestic pet insurance, there is rarely any pet cover in human travel insurance. If your pet is sick while overseas, owners should ensure they have cover to include vet fees, flight cancellation costs and additional accommodation. As with any other member of the family, it’s worth the investment to have peace of mind on your holiday.”

* Research by Wilkinson

Up Coming Music Festivals on the Alps!

As Easter break draws closer, travel savvy skiers/snowboarders are looking for more than just powdery white slopes when deciding on their final ski trip of the season. And in an effort to tempt visitors, ski areas around Europe are organizing an array of endless body rocking festivities to mark the end of ski season. For the next 6 weeks, visitors can expect parties till dawn and all star line ups of world class musicians & DJ’s at some of the best terrain in Europe.

Below is a quick roundup of the upcoming ski resort based music festivals around Europe.

 

Rock The Pistes:

Date: 24 – 28 March 2012

Location: Portes du Soleil

Overview: The five day festival takes place at one of the largest ski areas in the world and attracts French and international musician. Best of all it is absolutely free! The line-up this year includes:

  • Louis Bertignac
  • Gérald de Palmas
  • Archive
  • LYS
  • And many more. More details

Big Snow festival:

Date: 25 March – 1 April 2012

Location: Sauze d’Oulx

Overview: The Big Snow Festival returns for a third time this year at the lively Italian resort of Sauze d’Oulx. The event promises excellent après ski atmosphere with parties lasting till dawn! The line up includes:

  • Modestep (DJ Set)
  • Judge Jules
  • Micky Slim
  • ZomBoy
  • And many more. More details. 

Winter Sessions Weekender:

Date: 30 – 31 March 2012

Location: Chamonix

Overview: People visiting Chamonix at the end of March, will have a chance to witness a series of gigs in a variety of locations across the valley. However live music is not the only feature organised for the weekend, as visitors can also enjoy other events like ‘Alpine Cake Bake Off’. The line up includes:

SnowpenAir 

Date: 31 March 2012

Location: Kleine Scheidegg

Overview: Referred to as ‘The highest-altitude open-air-concert on snow’ (takes place 2061 metres above sea level), SnowpenAir concert, over the years, has turned in to a true Swiss tradition. This year Bryan Adams and Kim Wilde are set to headline the event. The line up includes:

Basscamp Festival 

Date:  2 – 6 April 2012

Location: Portes du Soleil

Overview: The 5 day festival promises to bring “beats” from the best international DJ’s. Besides live music, festival will also include three snow sports competitions. The line up includes:

  • Thomas Gandey
  • Benny Page
  • DJ Switch
  • Marco del Horno
  • And many more. More details.

Snowbombing

Date:  9 – 14 April 2012

Location: Mayrhofen

Overview: After a very successful event last season, this year, Snowbombing is set to exhilarate audiences with a week long “whirlwind of brilliant bands and world class DJs”.  It is regarded by many as, ‘The Greatest Show on Snow’. Despite the cancellation of Snopp Dogg, the line up of the event looks extremely exciting:

  • Fatboy Slim
  • Chase and Status
  • Dizzee Rascal
  • Example
  • DJ Shadow
  • And many more. More details.

Zermatt Unplugged

Date:  17 – 21 April 2012

Location: Zermatt

Overview: As the name suggests, Zermatt Unplugged, has performances of non electrical nature from a diverse selection of artists. It is held on and off the slopes across 9 different venues. The line-up for this year looks strong with 12 new talents in addition to the Headliner main programme:

  • Newton Faulkner
  • Amy Macdonald
  • James Vincent McMorrow
  • And many more. More details.

Top of the Mountain Concert

Date:  30 April 2012

Location: Ischgl

Overview: Since the mid 90’s, some of the world’s biggest stars have been coming perform at Ischgl’s Top of the Mountain Concert to bid farewell to its ski season. This season Mariah Carey is set to highlight the event! More details.

 

And of course, ensure you are adequately covered with Ski Insurance before you go!

Kingfisher Airlines halts overseas operations!

Crisis for the embattled Indian carrier, Kingfisher, escalated further as the indebted airline chose to stall all of its international operations and drastically reduce its local routes in an effort to cut costs. However analysts believe that this move will not help Kingfisher as it draws closer to bankruptcy. Kingfisher operates flights across Asia & Europe and the latest move will affect its regular flights to London, Singapore and Dubai.

The beleaguered airline, which has never come out of the red, has been struggling for several months to maintain its day-to-day operations as banks refused to lend any more money. It owes money to staff, tax authorities, airports and lenders and according to Financial Times, it requires at least $400 million over the next few weeks to maintain its operations.

The company has said that it is in talks with potential investors, but this would require change in regulations, a change the government is considering (Reuters).

 

Celebrate St. Patrick’s Day on the slopes!

With a growing number of ski areas around the globe propping-up Irish themed pubs and the “March 17th” date falling right in the middle of prime spring skiing weeks, St. Patrick’s Day celebrations have become a common place at quite a few ski resorts. This year, Patty’s Day lands on Saturday, this means additional opportunity for some extra fun!

A look at how some of the ski areas around the world are celebrating ST Patrick’s Day:

  • Pas de la Casa, Andorra: Pas de la Casa will be celebrating for a whole week leading up to St Patricks Day! Events will include sets from Ibiza DJs, a Hed Kandi night, Zoo Project club night and more. More details
  • Turner Mountain, USA: PAINT TURNER MOUNTAIN GREEN: On March 17, Visitors going to Turner Mountain are encouraged to wear a costume or just wear green for a day filled with Games, Prizes, Potluck Dinner and Live Music! More details
  • Niseko, Japan: There will be a ST Patrick’s Day party at the Splash Bar at Niseko. More details
  • Homewood Mountain Resort, USA: St. Patty’s Twilight Ski: Homewood will provide skiers with an exclusive opportunity to hit the slopes during sunset from 4 p.m. to 7 p.m. (only time this season). More details
  • Brides-les-Bains, France: Brides will be celebrating the Saint Patrick’s Day with Celtic music.  More details
  • Alpine Meadows, Tahoe City, USA: Patty’s Day at Alpine will be celebrated with a costume competition and hunt for the hidden pot of gold! More details
  • Loveland Ski Area, USA: Loveland will be celebrating by serving up a special Irish meal while special guest Shamrock Sparkles visits to entertain the kids. More details
  • Fernie ski resort, Canada: Fernie will be rolling out the “St Patrick’s Day Bass Bus” which will be busting out some pumping beats from 3 live DJs. More details
  • Big White, Canada Visitors at the Big White ski resort will be celebrating with green beverages, Irish jigs and some great prizes along with an opportunity to catch the skiing leprechaun carrying gold candy coins. More details
  • Winter Park Resort, USA: Celebrations will involve “toe-tappin’, hand-clappin’, good drinkin’, “gotta get up and dance” renditions of traditional and original Irish tunes!”. More details
  • Squaw Valley, USA: Visitors will be able to celebrate with all of their favourite Irish traditions: festive beers from Guiness, tribute to U2, Irish folk music and much more. As a bonus skiers will have a chance to catch “Lenny The Leprechaun”. More details

Off piste Skiing and Avalanche Dangers

Overview

Avalanches are a way of life in the mountains. There are many risk factors but, if you take note of some sensible pointers, you will have minimised any risk as much as you possibly can. Avalanches occur because snow is deposited in successive layers during the winter and then, subsequently, one layer slides on another – when the downward pull is greater than the overall snow cover.

It is worthy of note that studies have confirmed that virtually all avalanches are set off by off piste or cross country skiers and to a lesser extent snowboarders and hikers.

It is therefore important to follow all safety notices and signs and stick to the clearly designated areas and away from closed pistes. Though nothing is ever certain, you should be safe in these areas.

80% of avalanches also occur during or shortly after heavy snowfall or winds. Snow that is wet from thaw or rain can also be at risk.

Avalanche risk ratings are displayed daily in ski resorts and are rated 1-5 in Europe and are correspondingly colour coded in North America.

Avalanche Warning Flags/ Colour Codes

Risk Level France USA Europe
Low Risk
Moderate Risk
Considerable Risk
High Risk
Very High (Extreme) Risk

Be well prepared and ski off-piste in a group

When going off piste it is optimal to go in a group of 3 to 5 people. It will be less frustrating for you if your group comprises of skiers who have the same attitude to safety as you.

Make sure you have a transceiver, collapsible shovel and probe when going off piste. It is imperative that you know how to use this equipment and have practiced using it before you set out. If you are in a group, make sure all members are carrying a transceiver and that mobile phones are switched off, as they can interfere with them.

Signs of high avalanche risk

Every skier/snowboarder, especially backcountry/off-piste skiers should always be on a look out for the following signs in an effort to reduce the risk of getting stuck in avalanches:

  1. Heavy snowfall in the past 24 hrs: Recent heavy snowfall can cause the sudden collapse of a snowpack on steep slopes as it hasn’t had any time to bond. Significant snowfall accompanied by wind or considerable rain increases the chances of snow slides.
  2. Recent avalanche activity: Recent avalanche occurrences are a sign of instability. Look out for depressions in the snow and accumulation of snow at the base. If there is evidence of recent slides, try and estimate the age of the slide by examining the freshness of the debris.
  3. Strong Winds: Strong wind leaves heavy snow deposits on the sheltered sides of slopes and creates unstable wind slabs. Even-though wind slabs can form any time, they are particularly relevant during or after heavy snowfall.
  4. Temperature Changes: Rising temperature causes melting within the snow structure and snow becomes more mobile.
  5. Cracking OR “whoomping” of the snow pack: If you see a crack rapidly forming under your skies or along your route then you should get of the slopes immediately as this indicates instability. A loud “whoomph” sound is a sign of a weak layer collapsing and is usually triggered by the weight of the skier. Avalanches are most likely to occur on slopes between 30 and 45 degrees.

General advice in case you experience an avalanche:

  • Try to escape to the side and grab hold of something e.g. a rock or a tree.
  • Avalanche survivors have spoken of ‘swimming’ to stay near the surface. Try this when the avalanche slows down – it may create an air pocket around your mouth and nose at the very least.
  • Keep your mouth shut at all times during an avalanche.
  • Get rid of your equipment and any other unnecessary items as soon as the avalanche strikes.
  • Evidence has shown that 92% of avalanche victims are still alive after 15 minutes under the snow. It is therefore imperative that any victim is reached quickly. After 45 minutes only 25% are still alive.

And of course, ensure you are adequately covered with Ski Insurance before you go!

Travel warning: Strikes in Germany, India and Spain

People travelling to Germany, India and Spain are strongly recommended to check with the Foreign & Commonwealth Office before setting off on their journey.

Germany

Strike action at Frankfurt Airport is expected to cause severe delays and cancellations until Thursday, 1st March, as up to quarter of the flights are cancelled. Travellers are advised to check with their airline before setting off.

India

Transport and public services may severely be disrupted in India today (28 February) as trade unions call for a countrywide strike to demand better working conditions, an end to selling off state firms and against high inflation. States of West Bengal, Tripura and Kerala are expected to be most affected by the industrial action. However, according to the BBC, services on India’s rail network are not expected to be disrupted. FCO has advised travellers monitor local media and avoid public gathering.

Spain

SEPLA pilots union in Iberia (union representing pilots at Iberia Airlines) has called for strike on 29th February and is expected to cancel a large number of its flights. Passengers travelling with Iberia are advised to check with the airlines before they travel. For latest information on the strikes and affected flights visit Iberia’s website.

Please note that any customers purchasing policies after 10.00am on Monday 27th Feb will not be covered under the policy for these strikes for Travel Delay, Abandonment and Missed Departure claims.

Any existing policyholders will have full policy cover and claims considered under Travel Delay, Abandonment and Missed Departure sections of the policy. However there is no cover within the policy due to Hostilities or Violence as a result of the strikes.

Please note that the airlines should make themselves responsible for offering clients alternate flights / compensation for additional accommodation and so these elements would not be covered under the policy.

Be safe on the slopes

Columbus Direct is one of over 500 travel industry partners that supports of the FCO’s – Know Before You Go campaign – whose aim is to help Brits to stay safe and healthy abroad.

And with the ski season in full flow, the Know Before You Go team has sent us the results of a recent survey of winter sports holiday makers.

The survey revealed that:
22% admitted they don’t always read the small print of their travel insurance policy
36% had previously injured themselves on a winter sports holiday
40% are considering going off-piste on their next holiday
18% admit to taking to the slopes while under the influence of alcohol
65% also wished they’d been in better shape during a previous winter sports holiday

Unfortunately every year the FCO see numerous incidents where families are faced with huge medical bills following an accident on the slopes. This is often because people have not taken out travel insurance, or have not read the small print of their policy. The costs of an accident on the slopes can be significant – for example a fractured leg in the United States could land you with a medical bill of up to £40,000 and a knee injury in Austria could set you back £8,000.

Lynda St Cooke from the Foreign and Commonwealth Office, said:

“We strongly advise anyone hitting the slopes this winter to take out comprehensive travel insurance and make sure you have an up to date EHIC card. Don’t forget to check the small print – most insurance policies will not cover you if you’re under the influence of alcohol or venture off-piste.  If you’re unlucky enough to have an accident and you’re not covered, you could find yourself thousands of pounds out of pocket.”

And in regards to getting in shape for you head off to the slopes, Aidan Harington, Head of Snow School at SNO!zone in Castleford, advises:

“Winter sports holidays can be great fun, but of course like with any sport there can be risks involved. But with the right tuition, from qualified instructors, and if the sport is carried out in a safe and responsible manner you can reduce your chances of running into trouble. Not getting the correct instruction beforehand is just not worth the risk…taking a few lessons and getting some sessions in at the gym can be the difference between the holiday of a life-time and a holiday from hell.”

There are plenty of other things to consider before you go, so make sure you check out www.fco.gov.uk/wintersports and stay safe on the slopes.

Columbus saves holiday from becoming a disaster

Dear Sirs,

I had to write to let you know that your wonderful new service has saved our ‘Once in a Lifetime’ holiday from becoming a disaster.

When I tried to input the flight details for our future holiday in your programme, the outward flight loaded without a problem. However when I tried to load the homebound flight details the system would not register the flight number shown on our Purchase Confirmation and Final Invoice. When I checked the Company’s’ Holiday brochure (Canadian Affair) I discovered the flight number was different. I phoned the reservation agent who had been dealing with my booking, but was told that our flight was not the one in the brochure, and it would not show up because Air Transat had not decided which aircraft they would be using. I was very concerned with this – feeling I had merely been given ‘the brush-off’.

Columbus fly and share app

Next day I Googled the flight number I had been allocated, and discovered it was a flight from Orlando to Ottowa, and not Calgary to Glasgow as printed on our Invoice. I also checked the Air Transat website. The only flight from Calgary to Glasgow was the same number as printed in the Canadian Affair brochure – but, instead of leaving Calgary on a Wednesday as printed, the website showed it flew on a Tuesday.

I re-contacted Canadian Affair, speaking to another agent, because Mark was on a day off. Subsequently Canadian Affair are having to contact all of their customers to inform them of this error and change their bookings. In our case we have tickets booked for attractions in Calgary on the Tuesday, which do not have a refund or change possibility. Fortunately we have been able to change flights, returning to Manchester instead, and travelling on the Thursday, with an extra night in our Calgary hotel.

If not for your service, we would have found out too late to make these rearrangements, and it would have spoilt much of our enjoyment on our holiday.

So here is a BIG THANKYOU!

I knew we had a good insurance policy from Columbus, as we are covered for as many potential problems as possible – but your Fly and Share service will get our recommendation to everyone we know.

Kind regards,

Val & Phil Cunningham

Iberia to stage five strikes in February

Pilots of the Spanish airline Iberia plan to stage five separate strikes on February 13th, 17th, 20th, 24th and 29th. Cabin crew and ground staff might join these actions. If not called-off, these walkouts are likely to cause severe flight disruptions, including delays and cancellations on the entire Iberia network. International and domestic flights in and out of the airports of Madrid-Barajas and Barcelona-El Prat are expected to be the worst affected.

Iberia’s pilots are protesting against the launch of a new low-cost subsidiary company, Iberia Express, by March 2012. In January, several strikes took place and caused the cancellation of hundreds of flights.

Passengers travelling with Iberia are advised to check their flight status before heading to the airport and to contact the airline for further information.  

The strikes were first reported on 1st February – therefore policyholders whose policy was purchased after 1st February 2012 11.00 am GMT (12.00 CET) will not be covered under the policy for the planned strike dates above.

A list of cancelled flights has also now been published by Iberia and can be viewed here.

Powered by WordPress, using iBusiness theme.

Any opinions, views and other statements expressed within the Columbus Direct blog or by users and third parties are those of the individuals alone, and do not necessarily reflect the views or opinions of Columbus Direct, Columbus Travel Insurance Services Ltd. or its parent / holding companies. Columbus Direct and its affiliates, successors, assigns, employees, agents, directors, officers and shareholders accept no responsibility or liability which may arise from the content of this blog, including, but not limited to, claims for defamation, libel, slander, infringement, invasion of privacy and publicity rights, obscenity, profanity, fraud, or misrepresentation. Notwithstanding the foregoing, Columbus Direct reserves the right to block or remove communications, postings or materials at any time in our sole discretion. Content created by third parties is the sole responsibility of the third parties and its accuracy and completeness are not endorsed or guaranteed.