I had to write to let you know that your wonderful new service has saved our ‘Once in a Lifetime’ holiday from becoming a disaster.
When I tried to input the flight details for our future holiday in your programme, the outward flight loaded without a problem. However when I tried to load the homebound flight details the system would not register the flight number shown on our Purchase Confirmation and Final Invoice. When I checked the Company’s’ Holiday brochure (Canadian Affair) I discovered the flight number was different. I phoned the reservation agent who had been dealing with my booking, but was told that our flight was not the one in the brochure, and it would not show up because Air Transat had not decided which aircraft they would be using. I was very concerned with this – feeling I had merely been given ‘the brush-off’.
Next day I Googled the flight number I had been allocated, and discovered it was a flight from Orlando to Ottowa, and not Calgary to Glasgow as printed on our Invoice. I also checked the Air Transat website. The only flight from Calgary to Glasgow was the same number as printed in the Canadian Affair brochure – but, instead of leaving Calgary on a Wednesday as printed, the website showed it flew on a Tuesday.
I re-contacted Canadian Affair, speaking to another agent, because Mark was on a day off. Subsequently Canadian Affair are having to contact all of their customers to inform them of this error and change their bookings. In our case we have tickets booked for attractions in Calgary on the Tuesday, which do not have a refund or change possibility. Fortunately we have been able to change flights, returning to Manchester instead, and travelling on the Thursday, with an extra night in our Calgary hotel.
If not for your service, we would have found out too late to make these rearrangements, and it would have spoilt much of our enjoyment on our holiday.
So here is a BIG THANKYOU!
I knew we had a good insurance policy from Columbus, as we are covered for as many potential problems as possible – but your Fly and Share service will get our recommendation to everyone we know.
Val & Phil Cunningham